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Getting care after you enroll

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After you enroll in a health plan, MassHealth will send you a letter to tell you which plan you are in. Your new health plan will also mail you a welcome packet. Everyone in your family who is enrolled in a health plan will get a health plan member ID card. They will also get a MassHealth member ID card. Always carry both cards with you so you have them when you need care.

Be sure to show both member ID cards when you get health care or fill a prescription.

  • If your health plan member ID card is damaged, lost, or stolen, call the health plan member service department. Ask for a new card. Go to Contacting health plans to find your health plan's contact information. 
  • If your MassHealth member ID card is damaged, lost, or stolen, call us at 1-800-841-2900 (TTY: 1-800-497-4648). We will send you a new card.